Frequently Asked Questions
Where do you ship?
We currently ship across Egypt. International shipping is coming soon.
What makes Blue Hippo different?
Blue Hippo blends Egyptian botanical heritage with modern skin rituals. We focus on thoughtful formulations, intentional ingredients, and everyday products that feel calming, grounding, and effective. Our approach is simple: care for the skin gently, consistently, and with respect for both tradition and modern science.
Are your products suitable for acne-prone skin?
Many of our formulations are created with acne-prone and combination skin in mind. We prioritize low-comedogenic oils, butters, and waxes wherever possible and focus on balancing hydration, barrier support, and lightweight textures. Acne is highly individual, so we always recommend gradual introduction and patch testing.
Are your products suitable for sensitive skin?
Many of our products are formulated with sensitive and reactive skin in mind, using gentle ingredient choices and avoiding unnecessary additives. Because skin is deeply personal, we recommend patch testing and introducing new products gradually.
How long does delivery take?
Orders are typically delivered within 3–5 business days in major cities. Please refer to our Delivery Policy for full processing and shipping details.
What is VIPpo?
VIPpo is our early access community. Members receive first access to launches, product testing opportunities, and occasional exclusive gifts. It’s our way of building Blue Hippo together — thoughtfully and intentionally. join us and become a VIPpo !
What is your return policy?
You may request a return within 14 days of delivery, provided the product is unused, unopened, and in its original condition. For hygiene reasons, opened cosmetic products cannot be returned unless damaged or defective. Please see our Return & Refund Policy for full details.